Privacy notice

Last updated: November 2026

Who we are

Haynes Home Improvements Ltd (“we”, “us”) designs, builds and fits bespoke furniture. We are responsible for the personal details you send us. You can contact us at [email protected], on 0800 302 9909, or by post at 5th Floor, 167–169 Great Portland Street, London W1W 5PF.

What we collect

When you ask for a quote on this website we receive the details you type into the form:

• your name, phone number and postcode
• your email address, if you give it
• the type of furniture you’re interested in and anything you tell us about the room

If you call, email or WhatsApp us, we receive your number or address and whatever you send, including any photos of your room.

How we use it

We only use your details to reply to your enquiry, arrange a visit to measure up, and prepare and discuss your quote. If you go ahead, we use them to carry out the work. We do this because you’ve asked us to take these steps before entering into a contract with you.

We don’t sell your details, and we won’t send you marketing unless you ask us to.

Who else sees it

Your details are seen by our team. We also use trusted services to run the website and receive enquiries: the company that hosts this website, and the service that delivers form messages to our inbox. They only process your details on our behalf.

The coverage map on our home page loads map images from OpenStreetMap, which receives your device’s IP address in order to send them.

Cookies

This website doesn’t use advertising or tracking cookies, and it doesn’t use analytics.

How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry. If you become a customer, we keep the records we’re required to keep for tax and legal purposes, and no longer than necessary.

Your rights

You can ask to see the details we hold about you, ask us to correct or delete them, or object to how we use them. Email [email protected] and we’ll respond within one month.

If you’re unhappy with how we’ve handled your details, you can complain to the Information Commissioner’s Office at ico.org.uk.

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